Refund policy

If there is any reason why you are not completely happy with your order, you can return it within the first 30 days of shipment for a full refund or exchange, we will pay for the return shipping. Free returns are limited to two per customer. There will be a $20 re-polishing fee if an engraved item is returned. For returns, please follow the return instructions listed below:

1. Contact our Customer Service team at +1 (646) 600-9583 or chat live with an agent.
2. Within one business day of your phone call we will email you a pre-paid, fully insured UPS 2-Day label, along with instructions on how to safely and securely package your items.
3. Take your order and the label to a UPS location and simply mail it back to us. If you need packaging materials, UPS will assist you.
4. Your order should arrive in our office in two business days (excludes weekends and holidays).
5. All refunds will be processed within one to two weeks and done in the form of the original purchase method. 

Improperly packaged items:

Items sent to our office without a RAN number, packages shipped beyond the 30-day return period, and packages that are improperly packaged or uninsured will be refused receipt.

Damaged and Used Items:

Returned merchandise must be undamaged and in new and unused condition. Items showing signs of wear or alteration by a jeweler other than Matthew Rosie will not be accepted.

Eternity bands:

Eternity bands and tension rings usually cannot be resized and must be completely remanufactured.

Custom/Special orders:

Custom/Special orders cannot be returned. 

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by calling +1 (646) 600-9583, e‑mail us at services@matthewrosie.com or by mail using the details provided below:

Matthew Rosie 
[Re: Privacy Compliance Officer]
855 Broad Avenue, Unit 1, Ridgefield NJ 07657