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FREE SHIPPING - FREE 30 DAY RETURNS - LIFETIME WARRANTY
FREE SHIPPING - LIFETIME WARRANTY

About Us

How can I verify that Matthew Rosie is trustworthy?

Since our establishment in 2015, our mission has always been to revolutionize the way customers buy high-quality diamonds and fine jewelry. We strive to offer convenient, private, and educational shopping experiences that empower you to make confident online purchases at your own convenience and comfort.

Why Matthew Rosie?

Unlike regular jewelry stores, Matthew Rosie is open all day, every day. You can reach us through phone, live chat, or email, and our experts are here to help you without any sales pressure. You can shop at your own pace, and if you're not satisfied, you can return or exchange your purchase within 30 days hassle-free.

We have a huge selection of diamonds, with over 100,000 individually graded gems, much more than you'd find in a typical store. Plus, we guarantee the best prices. Each engagement ring is carefully crafted by skilled jewelers. Our goal is to make sure you get lasting value from your purchase.

Do you have a gemologist on staff?

Absolutely! We have G.I.A Graduate Gemologists on our customer service and quality control teams. We wouldn't consider selling diamonds without their expertise. If you have any questions, our knowledgeable professionals are here to help.

About Our Products

Do you sell natural diamonds?

We at Matthew Rosie sell 100% natural, untreated diamonds; We only purchase diamonds from members of the diamond trade.

What are conflict free diamonds?

Conflict-free diamonds are those that haven't funded civil wars. We exclusively offer ethical diamonds that guarantee fair wages, safe working environments, environmentally sustainable practices, and respect for human rights. Our operations adhere to the Patriot Act, the Kimberley Process, and United Nations resolutions.

What is the quality of the diamonds in your jewelry?

We use F-G color, VS (Very slightly included) clarity and VG (Very good) cut.

Orders

What should I do if I have a question about my order, want to make changes, or need to cancel it?

For any concerns or questions about your order, please contact our customer service team at

+1 (877) 271-2443, 24/7, or send an e-mail to

What type of payments do you accept?

We accept all major credit cards (Visa, Master Card, American Express, Discover) as well as apple pay and PayPal.

How do I find my ring size?

There are several ways to find your ring size. For more information, visit our "Find My Ring Size" page. 

What if I need to resize my ring?

Matthew Rosie provides a one-time free resize within the first year of your purchase, including free return shipping. After the first year or for additional resizes, there will be a fee of $20 for gold rings and $40 for platinum rings, plus a $30 return shipping charge. However, shipping the ring back to you will always be free.

Can I order through your website?

Yes, you can confidently purchase any of our listed products through our secure checkout process.

Can I pay with two different credit cards?

Yes, you can. Please contact our customer care service at +1 (877) 271-2443 to place your order; We are available 24/7.

Shipping & Returns

How long will it take for my item to be shipped after I order?

Please allow sufficient time for your item to be thoroughly inspected. Jewelry and engagement rings will be shipped within two to three weeks, depending on our production schedule for that item. All orders are shipped via FedEx Priority. Note that overnight packages sent on Friday will arrive on Monday.

What is your return policy?

Please refer to our "Free 30 Day Returns" page

What is the cost of shipping?

You won't incur any shipping charges on your purchases with us; it's absolutely free. Rest assured, we provide secure, swift, and insured shipping via FedEx.

When can I expect to receive my item after placing an order?

Before shipping, all jewelry undergoes manufacturing and thorough inspection by our gemologists and quality control team. Kindly expect a delivery timeframe of one to three weeks for your item.

Are shipments secure with Matthew Rosie?

Certainly, all our products are fully insured during transit, and a signature is required upon delivery for all purchases.

What happens if my jewelry goes missing during shipping?

Matthew Rosie ensures the safe delivery of your order by taking all necessary precautions. Your order is fully insured and will require a signature upon delivery.

Insurance and Care

Does Matthew Rosie offer jewelry insurance?

We highly recommend protecting your jewelry with a jewelry insurance policy. Jewelers Mutual - the only company specializing in jewelry insurance for 110 years - offers comprehensive insurance coverage to protect, repair or replace your jewelry. LEARN MORE

What are the advantages to having jewelry insurance?
  • Coverage that often goes beyond standard homeowners/renters insurance and added riders.
  • Protection that follows your worldwide travels and covers against loss, theft, damage, mysterious disappearance, and floods and earthquakes.
  • Flexibility to choose your own jeweler; no need for multiple quotes.
  • Keeping jewelry out of your homeowners/renters policy protects your home insurance from the effects of a jewelry claim.
  • Repair or replacement of the same kind and quality as your original piece.
  • Fast professional and compassionate claim experience from experts in the jewelry industry.
How do I get a quote for jewelry insurance?

If you would like to consider and insurance policy with jewelers mutual for your personal jewelry, get a free, no-obligation quote today.

Do you provide insurance appraisals?

Yes, any engagement ring or fine jewelry piece valued at $1,000 or more will receive a complete insurance appraisal.

Disclaimer

Insurance coverage only available in the United States (all 50 states and the District of Columbia) and Canada (excluding Quebec).

Although Matthew Rosie may offer opinions to consumers about the importance of protecting their purchases, Matthew Rosie is not a licensed agent and does not sell or offer advice about insurance. Any/all decisions for protecting jewelry must be made by the consumer, following information gathering. The purchase of insurance must be done by direct interaction with an insurer or licensed insurance agent.

Coverage is offered by either Jewelers Mutual Insurance Company, SI (a stock insurer) or JM Specialty Insurance Company. Policyholders of both insurers are members of Jewelers Mutual Holding Company. Any coverage is subject to acceptance by the insurer and to policy terms and conditions.

By clicking the link above – “get a quote” – you authorize Jewelers Mutual to use a secure system to retrieve and save details of this purchase from us for the purpose of calculating an insurance quote. Retrieved information may include your name and address.

If you have any questions about insuring with Jewelers Mutual, please email PersonalJewelry@jminsure.com or call 888.884.2424.

Do you provide care or cleaning services for jewelry sold on your site?

Yes, all jewelry bought from Matthew Rosie includes a special cleaning service every six months. We also provide complimentary re-polishing, prong tightening, rhodium plating, and cleaning. To request these services, please contact our customer care at +1 (877) 271-2443. *Certain exclusions may apply.

What is covered by your life time warranty?

All our jewelry is crafted to the highest standards and thoroughly inspected by our quality control team, which includes G.I.A Graduate Gemologists and professional jewelers, before shipment. Our lifetime warranty covers re-polishing, rhodium plating, prong tightening, and cleaning services. If you encounter any issues with your jewelry or need a service not covered by our warranty, you can send it back to us for inspection and evaluation. We will inform you of any potential charges before proceeding with any work on your jewelry.

Privacy and Security

Is shopping with Matthew Rosie secure?

Shopping with us is completely secure. Matthew Rosie meets PCI level 1 standards for credit card processing, ensuring top-level server compliance. Our payment processing is always PCI compliant and fully secure.

Will my personal information be disclosed to third parties?

We ensure your information remains completely private and confidential.